McAfee OFFICE 3.1 Manual de usuario descargar pdf (Pagina 75)

McAfee SaaS Email Protection Training Guide – Group Administrator Role

Proprietary and Confidential Page 9-1

9. Manage Personal User Account

9.1. Manage Spam Quarantine

To access your Spam Quarantine Messages, navigate to the Email Protection  Quarantine Tab.

You can also access your quarantine mail by clicking on a link in your Spam Quarantine Report

(SQR).

By default, messages remain in Quarantine for seven calendar days. Some customers have

expanded quarantine duration of fourteen-days. To determine your organizations quarantine

duration, click the Date drop list on your Spam Quarantine Page. The number of previous days

identifies your organizations quarantine duration.

If no action is taken on the Quarantined message, they are automatically deleted from Quarantine

after the customers quarantine duration is met. Once a message is deleted from Quarantine, it is

not retrievable.

9.1.1. Viewing Spam Quarantine

Once you select the date for which you would like to see Spam Quarantine messages, you can

double click on a message to view it in Safe Message View. This allows the ability to view the

contents of a quarantined message in a “safe” location and then determine the action to take on the

message.

Any part of the message that originated as plain text is viewable in Safe Message View. HTML

content is not viewable.

9.1.2. Quarantine Actions

Release

• This removes the message from quarantine and delivers it to the original recipients email box

• Messages released from quarantine can only be delivered to the original recipients’ email box;

they cannot be to released to any other mailbox

• Selecting Release invokes a one-time release of the message(s) selected

Delete

• Selecting Delete will delete and remove the message from quarantine

• Once Deleted from quarantine, the message is not retrievable

• Selecting Delete invokes a one-time delete of the message(s) selected

Always allow

• Selecting Always Allow releases the message from quarantine, delivers it to the original

recipients email box and places the sender of the message in the user’s allow list

• Entries on the users allow list will ONLY override the policy level Spam rules. Entries on the

Allow list still must pass the Administrative Virus, Content, Deny, Attachment, and Enforced

TLS policies.

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McAfee OFFICE 3.1 Manual de usuario Pagina 75