McAfee UNINSTALLER 6.0 Guía de instalación descargar pdf (Pagina 37)

The installation URL in your email message might have been truncated or badly formatted. Make

sure that you are using the entire URL with no spaces, and that the company key at the end of

the URL is complete. You might need to paste the URL into your web browser if you cannot

select it from your email message. (The company key is the value after the characters CK=. A

site administrator can verify that a company key is correct on the Accounts & Keys tab of the My

Account page on the SecurityCenter.)

This error can also indicate that the trial evaluation period or subscription has expired, or that

you are attempting to install protection on more computers than licenses have been purchased

for. Check the SecurityCenter for information about the status of your subscriptions and licenses,

or ask the administrator for assistance.

MyASUtil.SecureObjectFactory error message.

The SecureObjectFactory Class program might have become corrupted. To verify this, check the

status of the SecureObjectFactory Class program file.

Launch Internet Explorer.

From the Tools menu, select Internet Options.

In the Temporary Internet Files section of the dialog box, click Settings to display the Settings dialog

box.

Click View Objects to open the Downloaded Program Files folder.

Find the entry for SecureObjectFactory Class. Make note of the information in the Status and Creation

Date columns:

• If the status and dates are listed as Unknown, delete the SecureObjectFactory Class program file.

Uninstall and re‑install the client software to reload the file.

• If the status is listed as Installed, with valid dates, the file is not damaged.

• If there is another comment in the Status column, contact your administrator or product

support with that information.

If you do not see a Status column, set your view options to Details.

MyINX Error.

The installer has detected other virus protection software on the computer, which you must

uninstall.

From the Windows Control Panel, open Add/Remove Programs or Programs and Features.

In the list of programs, locate any virus protection software (other than McAfee SaaS

Endpoint Protection), then click Remove or Uninstall.

Begin the installation process again.

If you have uninstalled McAfee SaaS Endpoint Protection and still receive this error, some

components might be installed but not visible, because the installation was only partially

completed. Remove these components by downloading and running the Cleanup utility on the

computer where you need to install. (Or ask the site administrator for assistance. This utility is

available on the Migration & Optimization tab of the Utilities page on the SecurityCenter.)

Unable to create Cab Installer Object.

One possible cause is that the service MyAgtSvc.exe is no longer running on the computer. You

must manually restart it.

Troubleshooting and reference

Error messages

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