
3
Select the protection services uninstall, then click Remove or Uninstall.
•
McAfee Virus and Spyware Protection Service
•
McAfee Firewall Protection Service
•
McAfee Browser Protection Service
On computers running the Windows firewall, the setting for the Windows firewall is automatically
restored to the setting that was in effect before the client software was installed. If the Windows
firewall was enabled then, it is re‑enabled automatically now.
See also
Troubleshoot general installation problems on page 33
Frequently asked questions
Here are answers to frequently asked questions.
The most current information on product‑related questions is documented in the McAfee Support online
KnowledgeBase. For a quick‑reference listing of popular KB articles, see KB75932.
Questions about installation
Does it matter which email address or identifier I enter when installing the client software?
No. Any description can be entered in the field, or it can be left blank. However, an email
address provides a link for notifying the principal user about security issues for the computer.
The information entered identifies the client computers in administrative reports.
While installing the client software, the installation process appears to stop responding.
The installation might take a few minutes to complete. However, if the status bar stops moving
and nothing in the installation window has changed in more than five minutes, close the window
and start the installation process again (for example, by clicking the installation URL).
Do access protection or behavior blocking rules in other applications affect installation of
the client software?
Yes. If users are unable to install the client software and you have defined access protection or
behavior blocking rules, such as those that would prevent binaries from executing from the
Temp folder, disable them and try installing again.
I want to update the Microsoft Windows operating system on my client computer. Do I
need to re‑install the client software?
Yes. If you upgrade a client computer’s operating system (for example, from Windows XP to
Windows 7) and you want to leave your existing files and programs intact during the upgrade,
you must first uninstall the client software, then re‑install it after the upgrade is complete.
Questions about pre‑installed and CD‑based software
Why should I activate each copy of the client software?
The first time a user turns on a computer with a pre‑installed copy of the product or installs it
from a CD, the computer is updated with the latest detection definition (DAT) files and product
components. No more updates occur until the copy is activated. To ensure that the computer is
always protected against the latest threats, activate the copy as soon as possible.
How can I protect a computer while I purchase additional licenses?
Install the software as a trial. Then purchase additional licenses and merge the trial account into
your main account.
What if I can’t find my license key or the key is not valid?
Troubleshooting and reference
Frequently asked questions
2
McAfee SaaS Endpoint Protection 6.0 Installation Guide
35
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