McAfee SAV85E - Active VirusScan - PC Manual de usuario descargar pdf (Pagina 25)

McAfee VirusScan Enterprise 8.5i WIN1037 Page 25

In this case, it is known that W32/SirCam@MM is a virus and the infected file can be deleted. Open

Quarantine Manager and delete the infected file from the quarantine folder.

Sometimes when the virus is newly introduced, VirusScan may only be able to detect the virus but may

not be able to clean it. In those cases, you should delete the infected file and restore the original file from

a clean (pre-infected) backup or original media.

Once the virus is disinfected, a report will be given depending on the status of the virus and whether the

virus could be cleaned, deleted or renamed. The log files, OnDemandScanLog.txt and

OnAccessScanLog.txt, are saved in the C:\Documents and Settings\All Users\Application Data\Network

Associates\VirusScan folder.

Once you have disinfected the virus (or deleted the infected file and restored it from backup) and emptied

your Recycle Bin, rerun VirusScan with the scan all files option once more to ensure that your system is

clean.

Troubleshooting

Q: While checking for an update for VirusScan, I get this message: "Error occurred while

downloading file SiteStat.xml." What does that error mean?

A: It usually means that there is a problem connecting to the repository (server) for DAT updates.

Some possible items to check:

1. Is your network connection working properly? Can you get to other sites via a web

browser? (If yes, your network connection is ok.) If on the campus wireless, are you

properly logged in to the wireless network?

If you detect a virus and need assistance cleaning or removing it, please contact the ITS

Help Desk at 956-8883 with the name of the virus, your version of VirusScan, the date of

your virus definition, and the version of your scan engine.

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McAfee SAV85E - Active VirusScan - PC Manual de usuario Pagina 25