McAfee VIRUSSCAN 5.1 Guía de instalación descargar pdf (Pagina 57)

Troubleshooting and log file reference

The most common messages that appear while installing McAfee ePolicy Orchestrator during an

installation and their solutions are listed here. Use this information to troubleshoot problems with your

installation.

If you are unable to resolve an issue using the information in this table, contact McAfee Technical

Support after you have taken these steps:

Verify that you have met the minimum installation requirements.

Review McAfee ePolicy Orchestrator Release Notes (Readme.html) and click the link to the McAfee

KnowledgeBase article to see any known installation issues.

Verify that the account you used to log on to the computer where you are installing the software

has full administrator permissions to that computer.

Collect the exact text of all messages, and make sure to write down any message codes that

appear.

Gather the installation log files.

Contents

Common installation messages and their causes and solutions

Log files for troubleshooting

Common installation messages and their causes and solutions

ePolicy Orchestrator software provides feedback during installation that might require additional

action. Review this table for more information on actions required if these messages appear.

Message Cause Solution

You are attempting to upgrade

from a product version that is

not supported.

No version of ePolicy

Orchestrator software has been

installed on this computer. You

can only upgrade from the

Make sure you can upgrade

your McAfee ePO server listed

under Complete pre-upgrade

tasks.

See Installing McAfee ePolicy

Orchestrator in this guide and

select an appropriate installation

option.

Internet Explorer 8.0 or later, or

Firefox 10 needs to be installed

for this installation to continue.

The computer where you are

attempting to install the

software is using a

unsupported version of the

browser.

Install a supported Internet

browser before continuing. For

more information, see Supported

Internet browsers.

McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide

1 2 ... 52 53 54 55 56 57 58 59 60 61 62 ... 67 68

Comentarios a estos manuales

Sin comentarios

McAfee VIRUSSCAN 5.1 Guía de instalación Pagina 57

Comentarios a estos manuales