
Browsing through a mail order catalogue from Simply Computer, which is
delivered to my door on a regular basis, it never ceases to amaze me as to the
huge range of hardware available on the market. What do they do with all the
items that are unsold? As the editorial section of Computer Shopper Magazine
says “if you hear PC buyers complaining about choice, it’s usually because
there’s too much. The sheer number of products on offer can be bewildering”.
Computer Shopper Magazine went on to say, because you can buy your
favourite artist’s music from only one record label, you’re forced to pay
whatever they dictate 60 minutes is worth and let’s not forget that prices went up when the world
switched from vinyl to CD, despite the fact that CD’s are cheaper to manufacture and distribute”.
Maybe if the price of this vast wealth of material was reduced to a more realistic level, more
products would be purchased by consumers. Some of the best selling hardware can be seen on
pages 8 and 9 of this journal.
Do you find that follow up support for items of hardware leaves a lot to be desired? “After sales
support is considered to be the Cinderella of the consumer PC Business, sidelined by suppliers
focussed on building bigger, faster and evermore powerful computers” so says the PC Magazine
editorial and I definitely agree with this view. The manufacturers say that their hardware profit
margins are slim but surely the average home user doesn’t want all the sophistication that the
manufacturers are serving up. The home user and possibly the business sector desire a capable
computer that operates in a simple but efficient way without all the bells and whistles. A good
example of lavish products is a Midi Tower that I have recently purchased through mail order,
which contains a Cold Cathode Fluorescent Lamp with Voice Control. I don’t know how this
works because this extra in my case has failed to operate. On contacting the suppliers, the reply
to my need of a replacement was met with “send the whole case back” but what about the cost of
the transportation? The cost of sending the case in the first place cost £18 by courier and then
there is the cost of postage to return the case and another £18 to send a replacement case. This
doesn’t add up in my book as a paying customer. From a marketing point of view shouldn’t some
consideration have been given by the manufacturer, namely Q-Tec, to keep spare parts so that in
the event of a failure the item that is giving a problem could be replaced without the shipment of
the entire case?
Recommended website:- PC Advisor’s Free Helproom:- www.pcadvisor.co.uk/helproom
The Isle of Wight PC User Group welcomes
all owners and users of IBM Compatible
Personal Computers. It is a group which seeks
to exchange ideas and new information. Our
meetings are bi-monthly on Wednesdays of
each month at The Riverside Centre,
Newport, 7.30 - 9.30 pm.
The first Wednesday has usually a formal talk
whilst the third Wednesday is more informal,
geared to the new user and aims to help out
members with specific problems.
Membership is £12 per year.
Visitors are welcome.
This journal, “HOTKEY”, is printed every
month. If you would like to know more about
us, either come along to one of our meetings or
contact one of our Committee Members listed
on page 3.
Club’s Website - http://www.iwpcug.org/
The road to data recovery
Tools such as SystemWorks and SystemSuite
can help you work out where problems are
occurring on your PC, and they even provide
unerase tools that can help recover files that
have been deleted accidentally.
When recovering lost data, there are a
number of options open to most users. In the
first instance, a Windows crash may have
made your system unstable – what is less
important here than the issue of your data
going missing is the fact that your PC is
becoming unworkable.
Windows Me and XP have built-in System
Restore tools that you can access from the
Programs, Accessories, System Tools menu,
returning Windows to a previous, more stable
state.
For users of earlier versions of Windows,
GoBack from Roxio provides a similar
service. If you have lost important data, as
mentioned previously, utility suites from
McAfee, Ontrack and Symantec include tools
for unerasing data, while Ontrack also
provides a more robust data recovery
application, EasyRecovery Professional,
which performs similar diagnostics tests to
SystemSuite but also offers a host of tools for
retrieving data from your system.
Such tools are not always sufficient,
however. Installing them after you have
experienced data loss is likely to do more
harm than good. This is because when data is
deleted the operating system does not actually
remove it, it simply gets rid of the file headers
that point to where the data is on disk.
Installing more files will subsequently
overwrite that data, making it unrecoverable.
Such tools are also less useful when a disk
has suffered some form of physical damage.
But even if you do not have data recovery
software installed or your drive is harmed in
some way, you may still be able to retrieve
information via a data recovery service, such
as Vogon:-
(www.vogon-data-recovery.co.uk),
MJM Data Recovery:-
(datarecovery.mjm.co.uk) or
Ontrack:- (www.ontrack.co.uk).
Ontrack, which first supplied its Disk
Manager in 1985 and began data recovery
services in 1987, is the best known of these
companies. It offers data recovery both in the
lab and remotely over the net.
In either case the first service provided is an
estimate of the projected time and cost of
retrieval. “The time it takes to get data back is
critical,” points out Ontrack Europe’s Todd
Johnson. “With remote data recovery we can
get the customer up and running in a couple of
hours.”
When using a firm such as Ontrack for data
recovery, the disk is first diagnosed, either
remotely by sending it to the company, or by a
visit to your home or office from a technician.
Some companies offer free diagnosis, but this
will probably be recouped at a later date. In
any event, be prepared to pay. As Ontrack’s
Johnson remarks, “You only have one chance
to get back your data.”
Prevention is better than cure
. “There are plenty of people who wish to
attack you and run malicious code on your
PC. To prevent a computer being
compromised, we always advise people to
implement safe computing, which means both
using the right software and maintaining a
certain way of thinking,” says Symantec’s
André Post.
For Post, antivirus software is “super-
mandatory” on any system. “It’s the core of
safe computing practices,” he says. “Why do I
think that? We see many viruses that are so
poorly written that, in many cases, they do not
simply infect files but destroy the host. If that
happens, the chances are that you won’t be
able to recover all your data if you try to clean
a virus after the event.”
Continued on page 15
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