
You can force the agent to communicate with the server at any time after installation by clicking
the McAfee system tray icon, (if it has been enabled), and selecting McAfee Agent Status
Monitor. When the Monitor appears, clicking Collect and Send Props sends full or minimal
properties as defined on the General page of the McAfee Agent Policy Catalog. Clicking Send
Events transmits events to the server but does not transmit policies and tasks from the server.
NOTE: For information on enabling the system tray icon see
Using the system tray icon
.
If the system tray icon has not been enabled, you can access the status monitor at the command
prompt. Set the working directory to the McAfee Common Framework folder (the default location
is C:\Program Files\McAfee\Common Framework), then type this command:
CmdAgent.exe /s
Wake-up calls and wake-up tasks
Communication between the ePO server and the agent takes place at regular intervals set by
the ePO administrator. The purpose of an agent wake-up call is to trigger an immediate
agent-server communication rather than wait for the next agent-server communication, which
is set at 60 minutes by default. There are two ways to issue a wake-up call:
• Directly from the server — This is the most common approach and requires the presence
of an open port on the client.
• On a schedule set by the administrator — This approach is useful when agent-server
communication has been disabled on the General tab of the McAfee Agent policy catalog.
The administrator can create and deploy a wake-up
task
, which triggers a wake-up
call
on
a schedule.
Some reasons for issuing an agent wake-up call are:
• There has been a change in policy that you want the agent to adopt immediately, without
waiting for the next ASCI.
• You have created a new task that you want the agent to run immediately.
• A query has generated a report indicating that a client is out of compliance, and you want
to test its status as part of a troubleshooting procedure.
If you are running Microsoft Windows and have converted a particular system to use as a
SuperAgent, it can issue wake-up calls to designated network broadcast segments. SuperAgents
distribute the bandwidth impact of the agent wake-up call, and help distribute network traffic.
If you decide to change these settings, the McAfee Agent policy page is found by clicking Menu
| Policy | Policy Catalog, selecting McAfee Agent, then clicking Edit Settings.
SuperAgents and broadcast wake-up calls
If you operate in a Windows environment and plan to use agent wake-up calls to initiate
agent-server communication, consider converting an agent on each network broadcast segment
into a SuperAgent.
SuperAgents distribute the bandwidth load of concurrent wake-up calls. Instead of sending
agent wake-up calls from the server to every agent, the server sends the SuperAgent wake-up
call to SuperAgents in the selected System Tree segment. When SuperAgents receive this
wake-up call, they send broadcast wake-up calls to all agents in their network broadcast
segments.
About the McAfee Agent
Wake-up calls and wake-up tasks
McAfee Agent software version 4.5 Product Guide8
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