
102
McAfee
®
GroupShield
™
7.0 User Guide Detected Items
All items
9
Search filters used:
Action Taken — to search according to the type of action taken when the item was
detected.
Filename — to search by file name.
Sender — to search by the email address of the sender.
Spam Score — to search by the spam score. Spam score is a number that indicates
the amount of potential spam contained within an email message.
Ticket Number — to search by ticket number. A ticket number is a 16-digit
alpha-numeric entry which is auto-generated by GroupShield for every detection.
You can find a ticket number in a notification email. By default, a notification email
does not include the ticket number parameter.
Including a ticket number in a notification email:
1 From
Settings & Diagnostics, click Notifications. The Notifications page appears.
2 Click
Edit. The GroupShield for Exchange - Notification text dialog box appears.
3 Add Ticket Number: %tik%.
4 Click Save, then Apply.
View results pane
From the
View Results section of all the detected items, you can:
Release a quarantined item. Select a record from the View Results pane and click
Release. The original email message is released from the database for delivery to the
intended recipient.
Download a quarantined email message. Select a record from the View Results pane
and click
Download.
Export and save records in .CSV format. Select a record from the View Results pane
and click
Export to CSV File.
Submit a quarantined item to AVERT. Select a record from the View Results pane and
click
Submit to Avert.
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